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Overview
At Tahbib Store, we strive to provide high-quality products and excellent customer service. Please read our Refund & Return Policy carefully before placing your order.
By placing an order with us, you agree to the terms outlined below.
Return Eligibility
If you receive a damaged, defective, incorrect, or incomplete product, you must notify us within 24 hours of delivery.
To request a return, please contact us with:
- Order Number or Invoice Number
- Clear photographs or videos showing the issue
- A brief description of the problem
Claims submitted after 24 hours of delivery may not be accepted.
Non-Returnable Items
The following items are not eligible for return or refund:
- Customized or personalized products
- Made-to-order products
- Products approved by the customer before production
- Products damaged due to misuse, improper handling, or normal wear and tear
- Fragrance products that have been opened or used
- Gift cards or digital products
- Clearance, promotional, or sale items (unless defective)
Damaged or Incorrect Products
If you receive a product that is damaged during shipping or is different from what you ordered, we will review your request.
After verification, we may, at our discretion:
- Replace the product;
- Repair the product (where applicable); or
- Issue a refund.
Refunds
Refunds are only considered if:
- The product cannot be replaced;
- The product has a verified manufacturing defect;
- We supplied the wrong item and cannot provide the correct replacement.
Approved refunds will be processed to the original payment method within 7–14 business days, depending on your payment provider.
Return Shipping
Unless the return is due to our error (wrong item, damaged item, or manufacturing defect), the customer is responsible for:
- Return shipping costs;
- Courier charges;
- Packaging costs;
- Any applicable customs duties, taxes, or import/export charges.
Shipping fees are non-refundable.
Customized Orders
As most of our products are personalized and made specifically for each customer, customized orders cannot be cancelled, returned, or refunded once production has started, except where required by applicable law or where the product has a verified manufacturing defect or we made an error in fulfilling the order.
Corporate Orders
For corporate, bulk, or custom branding orders:
- Production begins only after artwork and order details are approved.
- Once approval is received, changes, cancellations, or refunds may not be possible.
- Any manufacturing issue must be reported within 24 hours of delivery.
Inspection Process
All return requests are subject to inspection.
Approval or rejection of a return or refund request is solely based on our quality inspection and verification of the reported issue.
Contact Us
To request a return or report an issue, please contact us within 24 hours of receiving your order.
Please include:
- Order Number or Invoice Number
- Your name
- Contact details
- Photos or videos of the issue
Email: support@tahbibstore.com